MHADA office in Bandra East: which desk handles your flat, and what to take

One building, many desks

Griha Nirman Bhavan is the head office of MHADA, the Authority and its boards, including the Mumbai Board. For a flat allotted by the Mumbai Board, the work that matters to an owner sits with the Board's Estate Managers. Each one looks after the MHADA flats in a part of the city, and each is the officer who receives your transfer or NOC application.

So before you travel, find your flat's Estate Manager. Your allotment letter and your latest rent receipt usually name the division. If they do not, the society office will know, and if the allotment letter itself is missing, our guide to the MHADA allotment letter shows how to get a certified copy.

Which Estate Manager handles your area

The Mumbai Board's contacts page lists an Estate Manager for each of these divisions, each with a direct phone line and email:

• ·Borivali
• ·Malad
• ·Goregaon
• ·Bandra West
• ·Bandra East
• ·Dharavi
• ·Sion
• ·Chembur
• ·Kurla
• ·Ghatkopar
• ·Mulund

There are also separate Estate Managers for the World Bank project colonies, for marketing (new allotments from the lottery) and for the BDD chawl redevelopment at Worli, N. M. Joshi Marg and Naigaon. Names and numbers change with postings, so check the Mumbai Board contacts page on the day you go.

What to take for the common jobs

The Board's forms are published on its E-MITRA page: Form 1 for transfer of a tenement or plot, Form 2 for a commercial unit, Form 3 for a no dues certificate, Form 4 for an NOC for a mortgage and Form 5 for sale permission. Download the one you need and fill it in before you go.

For a transfer of tenancy, whether on a sale or to a legal heir, the Board's own list asks for the application, the reason for the transfer, the society's NOC (or an affidavit that no society exists), an affidavit that the applicant's family holds no other tenement in Mumbai, proof of income, attested photographs, the latest rent receipt showing no arrears, and the receipted transfer charges. For a transfer on death, add the death certificate and a heirship certificate.

For an NOC for rent or for a mortgage, the form itself lists what to attach. Read it the day before, and gather everything it names.

Carry the originals and a set of self attested copies of everything. That one habit saves a second trip more often than anything else.

How long the Board has to decide

MHADA's citizen services are notified under the Maharashtra Right to Public Services Act, which fixes the working days the Board has to deliver each one:

The clock runs from a complete application, which is why the file matters more than the visit. If a service is refused or runs past its time limit, the Act gives you a first appeal to the Executive Engineer and, for Mumbai Board residential services, a second to the Joint Chief Officer.

Before you make the trip

Since 1 April 2019, new applications for MHADA's notified services have gone through the state's Aaple Sarkar portal, so much of the work can start from home. Our guide to MHADA NOC online walks through which services are there.

For the visit itself, MHADA's contacts page lists working hours of 9:45 am to 6:15 pm at the head office, and the officers' own times for meeting the public, such as 3 pm to 5 pm every working day for the Mumbai Board's Chairman. A complete file is what makes one visit enough.

Let us make the trip

If you would rather not spend a working day in Kalanagar, our MHADA paperwork service prepares the complete file against the Board's own list, takes it to the right Estate Manager and follows it until it is decided, for MHADA flats anywhere in Mumbai. Tell us the flat and the job on WhatsApp, and we will tell you what the file needs, free, usually the same day.